سياسة الاسترجاع

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 3 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

We believe in Easy and Free Returns, you can return any product you have bought, and we will take care of the return shipping costs. However, this does not apply to promotional or flash sale product.

Items are not eligible for returns, if used, opened or seal is broken.
Make sure the original packaging, labels and other relevant tags of the purchased item are kept in custody to avail returns / refund, especially under electronic items.
There are a few certain scenarios where it is difficult for us to support returns.

Return requests are initiated outside the specified period, of 3 days from delivery.
Product is used, damaged, or is not in the same condition as you received it.

CANCELLATION

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 3 days to return them.

RETURN REQUEST ACCEPTANCE

Once we receive the returned product from you, we will do the needful after the quality check.
Any shipping or delivery charges that may have been incurred by the courier company cannot be refunded and OUTDOOR LIFE is not liable for any such refunds.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 2-5 days from the receipt of your item to process your return.

Process after the return request is accepted.

Refunds will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways.

If your order was paid cash on delivery, any refund will be made in the form of store coupon code valid for 30 days. On receipt of the products back to our warehouse you will receive the coupon code via the email registered on your account within 2 – 5 working days.
If you cancelled an order before we ship, we initiate your refund within 2 to 5 business days after you submit your cancel request.
If the item is already shipped and delivered, we will process the refund only after the item is received at our location and after completing necessary checks.
Product received is physically damaged / wrong product delivered / Not as Described / Not Satisfied with the quality.
If you receive a physically damaged product, we request you to report your concern through our Contact Us form within 24 hours of receipt of your order. Once approved, we will arrange a pickup for the product, check for the physical damage and if approved, we’ll initiate refund / replacement of the product as per your request.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@outdoorlife.ae